How do you get Janet Napolitano on the phone? I don’t want to talk policy, or red state vs. blue state drama, I just want to file a security breach report from the NATIONAL airport.
I got through security with a boarding pass for someone with the name of Andrew Carpenter. Do Seriously. Do I look like an Andrew Carpenter? I’m on the phone with my dad to tell him about how I had just seen Dana Perino (former White House Press Secretary) at another gate, and I hang up the phone to look at my seat number. I notice that my boarding pass is – WHAT? It says First Name: Andrew. Last Name: Carpenter. Security! Security!
Its times like these I wish for a BonQuiQui voice. I cut around the line of people at the Continental desk because, hello, this is making a bit nervous.
“Excuse me! I thought I should tell someone. My boarding pass is for a different name and I just now noticed.” (Boarding had already begun and I was worried they would take a while to clear this issue up.)
I tried to announce my news too loudly. No need to alarm people. And no need to draw attention to the fact that I’m an idiot. (And, for the record, so is the guy checking IDs at the security entrance.)
The airline employees start whispering to each other and take my boarding pass. While looking it over and entering information into the computer, they ask for my driver’s license. Well, it’s in the bottom of my very full purse. (Why I bought three books on my trip is beyond me- as if they don’t have bookstores in Houston?)
The ask each other questions. “You already waived it?” “Yes.” “You closed out the other?” Yes. I remained calm on the outside, but inside was beginning to imagine myself sitting in a small, brightly lit interrogation room, explaining to officials that no, I was not a terrorist, just a blonde who didn’t check the name on their boarding pass until after using the restroom, stalking a former WH Press Secretary for a few minutes, and getting a diet Snapple peach tea for the flight.
Finally, I found my ID and they had a new boarding pass for me. “It’s not even a similar name,” one said to another in an angry tone. They whipped around the counter where I was leaning to be stand face to face with me, very serious demeanors.
“Listen. You won’t get them in trouble but we need you to describe the ticketing agent that gave this to you.”
I stalled. “Well, I checked in online, all he did was print my pass and hand it to me. Really it’s the security agent that didn’t do their job. He didn’t even notice my ID and boarding pass didn’t match!”
“Well, we can’t deal with that now. We need to know the agent who gave you this pass. You won’t get them in trouble.”
“Actually, I remember his name. Hugo.” I said rit eluctantly, quietly. They immediately turned and returned to their side of the counter. One of them picked up a phone and punched a few numbers. As he put the phone to his ear, he flashed his eyes over to me. He said: “I will be getting them him in trouble.”
The other agent looked at me, clearly ready for me to move on. I held my new boarding pass for Courtney Robinson. “Thank you so much,” I said with a smile. I was glad they didn’t arrest me. “I’m really sorry about the mix up.”
He narrowed his eyes at me. “Don’t apologize! You shouldn’t be sorry. Safe travels.”
The longer I thought about it, as I waited in line on the gangplank-or whatever you call it- I looked for Andrew Carpenter on my flight, I realized – this is scary. Sure, they checked my bag for liquids, telling me I barely met the regulations because of the number of tiny containers I have (have you seen my hair, sir? It requires a lot of attention from those tiny bottles, thank you.) Yet they didn’t even double take when my Texas ID was very different from my boarding pass. At least it was the same flight, but different aisles and seats. Oh, and DIFFERENT NAMES.
This is what we call heightened security? Really? Exactly how low were our standards before we heightened it? I mean sure, there haven’t been many blonde, white, urban, preppy terrorists who hide explosives in their Steve Madden boots, but... hello! There is always a first time. DHS, I suggest you step up your game. Pronto.